Digital Forensics & Incident Response

When incidents occur, we investigate thoroughly to understand what happened, who was affected, and how to prevent it from happening again.

Find Out What Happened

Digital forensics means methodically investigating a security incident to reconstruct exactly what happened, who was affected, and how the attacker got in. Our process goes beyond standard incident response — we perform deep malware analysis, recover deleted or encrypted data, and prepare documentation that meets legal and regulatory standards. After the incident is resolved, we implement remediation and hardening measures to prevent the same attack from happening again.

Chain of Custody
Malware Analysis
Regulatory Reporting

What Happens When There's a Security Incident?

Incident Investigation

Methodical analysis of compromised systems, network logs, and user activity to reconstruct the attack timeline. We identify every system that was touched and every piece of data that may have been accessed.

Malware Analysis

Reverse engineering of malicious software to understand its capabilities, persistence mechanisms, and indicators of compromise. We determine exactly how the malware works so we can eliminate it completely and prevent similar attacks.

Data Recovery

Recovery of deleted, corrupted, or encrypted files from affected systems when possible. We work to restore as much data as we can while preserving forensic evidence.

Root Cause Analysis

Identification of the initial attack vector, vulnerabilities exploited, and security gaps that enabled the incident. Understanding the root cause is critical to preventing a repeat occurrence.

Regulatory Reporting

Documentation prepared for law enforcement, insurers, and regulatory bodies as required. We understand the standards and formats needed for different stakeholders and prepare documentation that meets their requirements.

Remediation & Hardening

Post-incident system restoration, security patching, and configuration hardening to prevent recurrence. We don't just clean up — we make your environment stronger than it was before the incident.

What If I Need to Report the Incident for Insurance or Legal Reasons?

We maintain chain-of-custody procedures and forensic imaging standards to ensure our findings are defensible if legal proceedings follow. Our forensic documentation is structured to satisfy the needs of:

  • Insurance companies — detailed incident reports with clear timelines, scope of impact, and remediation steps for claims processing.
  • Law enforcement — forensically sound evidence collection and documentation following proper chain-of-custody procedures.
  • Regulatory bodies — compliance-specific reporting that meets HIPAA, PCI DSS, GLBA, and other regulatory requirements.
  • Legal counsel — expert-level documentation that can stand up to scrutiny in depositions and court proceedings.

How Fast Can You Respond?

When a security incident occurs, every minute counts. We maintain incident response readiness so we can begin investigation and containment immediately. For our managed IT clients, we're typically on the case within hours — often much faster. Contact us to discuss incident response retainer options that give you priority access when you need it most.

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Rapid Response Capability

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Forensically Sound Evidence

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Regulatory Compliant Reporting

Frequently Asked Questions

What should I do if I think my business has been hacked?

First, contact us immediately — don't wait. If you suspect a security incident, isolate affected systems if possible, preserve any evidence (don't delete suspicious files), and give us a call. Our team will begin investigation and containment right away. The faster we respond, the less damage the attacker can do and the more evidence we can preserve.

Can you help us recover from a ransomware attack?

Yes. Our digital forensics and incident response capabilities cover the full spectrum of ransomware incidents — from initial investigation and containment to data recovery and system restoration. If you have a reliable backup, we can help restore your systems to a clean state. We also perform malware analysis to understand the ransomware variant and implement measures to prevent reinfection.

How much does incident response cost?

Incident response costs depend on the scope and severity of the incident. For managed IT clients, we have retainer arrangements that provide priority access at predictable rates. For non-clients, we provide an initial assessment and scope of work before any work begins, so there are never any surprises. Contact us to discuss options that work for your business.

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